Boeing is working on design changes to prevent a repeat of the cabin panel blowout incident in an Alaska Airlines 737 MAX 9 flight in January. The missing bolts in the door plug caused significant damage to Boeing’s reputation and led to various consequences such as a criminal investigation and grounding of the MAX 9 fleet. The NTSB is investigating the incident, and Boeing executives have testified in a hearing discussing manufacturing and inspection issues, safety management, and quality control. Boeing’s focus is on significant quality improvements and ensuring that defects are manageable within their production system. The company has faced criticism for its factory culture and handling of safety concerns on the factory floor. The NTSB Chair expressed frustration with Boeing and urged them to clearly communicate their policies. Employees have described a heavy workload and long hours affecting the quality of the work done. Boeing has also faced legal issues, including pleading guilty to a criminal fraud charge following the two 737 MAX fatal crashes. Boeing executives are working to implement design changes and improvements to prevent similar incidents in the future.
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